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Booking Information
Booking your experience is simple. Choose your destination or activity, select the tour you would like to experience, choose your preferred date and number of travelers, and complete the booking form. Once your booking is successfully submitted and confirmed, you will receive your booking confirmation with the relevant tour details, meeting or pickup information, and contact details.
For experiences that require availability confirmation from our local partners, we will confirm availability with you before the booking is considered final.
Your booking is confirmed once you receive an official SharmStan booking confirmation by email or through the contact method provided during your reservation.
We recommend checking your confirmation carefully, including the date, number of travelers, pickup location, tour type, and any special arrangements. If anything is incorrect, contact us as soon as possible so we can assist.
Yes. Many of our experiences can be arranged as private tours or private safaris, depending on availability.
Private experiences can offer greater flexibility with the itinerary, departure time, vehicle, guide, and pace of the experience. If a private option is not displayed on the tour page, contact our team and we will check what can be arranged for you.
We are happy to explore customization options whenever the tour and local arrangements allow it.
You may be able to request changes such as a private vehicle, different pickup arrangements, additional stops, special occasions, or a customized itinerary. Please contact us before booking so we can confirm what is possible and any additional cost.
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We recommend booking as early as possible, particularly for popular excursions, private tours, safari experiences, diving trips, and tours during peak travel periods.
Some experiences may still be available for last-minute bookings, but availability cannot be guaranteed until your reservation is confirmed.
Absolutely. We welcome families, friends, corporate groups, wedding groups, and other private parties.
For larger groups, we recommend contacting us before booking so our team can arrange suitable transportation, guides, activities, and any special requirements.
Changes may be possible depending on availability and the specific conditions of your tour.
Please contact us as early as possible if you need to change your date, number of travelers, pickup location, or other booking details. We will always do our best to accommodate reasonable changes, but some services such as advance tickets, transportation, or specially reserved experiences may have restrictions.
First, please check your spam, junk, or promotions folder.
If you still cannot find your confirmation, contact our support team with the name and email address used for the booking. We will check the status of your reservation and assist you as quickly as possible.
Depending on the experience, we may ask for:
- Full name
- Email address
- Phone or WhatsApp number
- Number of travelers
- Preferred date
- Hotel or pickup location
- Special requirements
- Dietary or accessibility information, where relevant
Certain tours may require additional information for operational, ticketing, or identification purposes.
payments
Available payment methods may vary depending on the tour and destination. The payment options available for your selected experience will be displayed during the booking process.
We aim to provide convenient and secure payment options so you can complete your reservation with confidence.
Yes. SharmStan takes payment security seriously.
Payments are processed through secure payment systems, and we follow industry-standard practices designed to protect your payment information. We do not ask you to send your full card details through email, social media, or unsecured messaging.
For your security, always complete payment through the official payment method provided by SharmStan.
The currency and final price applicable to your booking will be clearly displayed before you complete payment.
If your bank or card provider uses a different currency, your financial institution may apply its own exchange rate or foreign transaction fee. Any such bank charges are outside SharmStan’s control.
We believe in transparent pricing.
The tour page clearly identifies what is included and what is not included in the experience. Any mandatory additional charges that apply to a particular tour should be communicated before you complete your booking.
Optional expenses, personal purchases, tips, or services specifically identified as “not included” remain the responsibility of the traveler.
Once your booking has been confirmed, the price confirmed for your reservation will apply to the services included in that booking.
This means you can book with confidence without worrying that the advertised price will unexpectedly change after your reservation is confirmed.
Cancellation terms can vary by experience because different tours involve different advance commitments, tickets, transportation, guides, and suppliers.
Your applicable cancellation policy will be provided on the relevant tour page and/or during the booking process. Please review these terms before completing your reservation.
If you need to cancel, contact SharmStan as soon as possible. The earlier you contact us, the more options we may have to assist you.
Where a refund is applicable, it will normally be processed through the original payment method used for the booking.
The time it takes for the funds to appear in your account can depend on the payment provider and your bank. We will confirm when the refund has been initiated and provide any relevant information available to us.
If a tour is cancelled by SharmStan or the operating partner for reasons within their control, we will contact you and explain the available options.
Depending on the circumstances and the applicable tour policy, this may include rescheduling the experience, choosing an alternative experience, or receiving a refund.
Where weather, safety, government restrictions, attraction closures, or other circumstances outside the operator’s reasonable control affect the tour, we will work with you to find the most appropriate available solution under the applicable booking terms.
A no-show may be treated as a cancellation without refund because transportation, guides, tickets, and other services may have already been reserved specifically for you.
If you know you will be late or cannot attend, contact us immediately. We will always try to help where the local operator’s conditions allow.
QUALITY, SAFETY & SHARMSTAN GUARANTEE
We work to select experiences and local partners based on factors such as service quality, operational reliability, guest experience, professionalism, safety standards, and the overall value offered to travelers.
We continually review feedback and operational performance to help ensure that the experiences available through SharmStan meet the standards we expect.
We believe travelers should know exactly what they are booking.
Every experience should clearly communicate the key details you need before making a decision, including the itinerary, duration, inclusions, exclusions, pickup arrangements, pricing, and any important requirements.
If an experience has specific limitations or conditions, these should be communicated before booking.
Your satisfaction matters to us.
If you believe an experience was materially different from what was described or confirmed, contact SharmStan as soon as possible — preferably while you are still on the trip so that we have the best opportunity to investigate and resolve the issue.
Our team will review the situation with the local operator and work toward a fair solution based on the circumstances and the applicable booking terms.
Safety always comes first.
Certain experiences, particularly boat trips, diving, snorkeling, desert activities, and other outdoor adventures, may be affected by weather or sea conditions.
If conditions make the experience unsafe or impossible to operate, the local operator may need to postpone or cancel the tour. Where possible, we will help arrange an alternative date or experience. If a refund is applicable under the tour’s cancellation conditions, we will explain the available options.
We work with local operators and service providers that are expected to operate their experiences responsibly and in accordance with applicable local requirements.
However, every travel activity carries some level of risk. Travelers should follow the instructions of guides and operators, disclose relevant medical or mobility requirements before booking, and comply with all safety instructions during the experience.
For adventure activities such as diving, snorkeling, quad biking, safari, and water sports, specific safety requirements may apply.
Please tell us before booking.
Accessibility, physical requirements, dietary arrangements, and medical considerations can vary significantly between experiences. Our team can check the specific tour and advise you on what can reasonably be accommodated.
Never assume that an activity is suitable for you without checking with us first.
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Contact our team or the local representative using the contact details provided with your booking.
Where possible, report an issue while the experience is taking place rather than waiting until after you return. This gives us the best opportunity to intervene, communicate with the local operator, and find an immediate solution.
Yes. We value honest feedback from our travelers.
Your review helps us understand what we are doing well, identify areas that need improvement, and help future travelers make informed decisions.
We welcome genuine feedback — whether your experience was exceptional or there was something we could have done better.
Our promise is simple:
We want you to receive the experience you booked, at the price you agreed to, with clear information and support when you need it.
We carefully present the important details of each experience, work with local partners to maintain service standards, and remain available to assist before, during, and after your journey.
Your holiday is valuable. We treat your experience that way.
Can’t find what you are looking for?
Behind every unforgettable journey is careful planning, local knowledge and attention to the smallest details. Our team brings these elements together to create trips that flow naturally, from the first pickup to the final moment.
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