Privacy Policy

Last Updated: October 2026

At SharmStan, your privacy matters to us. We are committed to protecting the personal information you provide when you browse our website, contact us, make a booking, or use any of our travel services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using the SharmStan website or booking our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with SharmStan, we may collect information such as:

Personal Information

• Full name
• Email address
• Telephone or WhatsApp number
• Country of residence
• Number of travelers
• Hotel or accommodation details
• Preferred travel dates
• Booking and reservation information
• Special requests or requirements

Payment Information

When you make a payment, payment information may be processed by our secure payment service providers.

SharmStan does not intentionally collect or store your complete payment card details unless this is specifically required and lawfully handled through an appropriate payment system.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate location information
• Referring website
• Date and time of visits
• Website interaction information

This information helps us maintain, secure, and improve our website.

2. How We Use Your Information

We may use your information to:

• Process and manage your bookings
• Confirm reservations
• Arrange tours, transportation, guides, activities, and other travel services
• Communicate with you about your booking
• Respond to your questions and requests
• Provide customer support
• Process payments and refunds
• Send important service or booking updates
• Improve our website and services
• Understand how visitors use our website
• Prevent fraud, misuse, and unauthorized activity
• Meet applicable legal and regulatory requirements
• Send marketing communications where you have provided the appropriate consent or where otherwise permitted by applicable law

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Booking Information

When you make a booking through SharmStan, some information may need to be shared with the relevant tour operator, guide, transportation provider, hotel, attraction, payment provider, or other service partner involved in delivering your experience.

We only share information reasonably necessary to arrange and provide the service you have requested, subject to applicable legal requirements.

For example, a tour operator may need your name, number of travelers, hotel pickup location, telephone number, or special requirements in order to provide the booked experience.

4. Payment Information

Payments may be processed through third-party payment providers.

Your payment may therefore be subject to the privacy policy and security practices of the relevant payment provider.

SharmStan does not ask customers to send complete credit or debit card details through email, WhatsApp, social media, or other unsecured communication channels.

For your protection, please only use the official payment methods provided through our website or by an authorized SharmStan representative.

5. Cookies and Similar Technologies

SharmStan may use cookies and similar technologies to improve your experience on our website.

Cookies may help us:

• Remember your preferences
• Keep booking processes functioning correctly
• Understand website traffic and usage
• Improve website performance
• Analyze visitor behavior
• Provide relevant content
• Support marketing and advertising activities where applicable

You can control or disable certain cookies through your browser settings. However, disabling some cookies may affect the functionality of parts of the website.

6. Marketing Communications

If you subscribe to our newsletter or otherwise provide the appropriate permission to receive marketing communications, we may send you:

• Travel inspiration
• New tours and experiences
• Special offers
• Seasonal promotions
• Destination guides
• Travel tips
• SharmStan news

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Transactional and service-related communications, such as booking confirmations, payment notifications, cancellation information, or important changes to your reservation, may still be sent when necessary to provide the service.

7. Sharing Your Information

We may share relevant personal information with trusted third parties when necessary to provide our services.

These may include:

• Tour and excursion operators
• Guides
• Transportation providers
• Hotels and accommodation partners
• Attractions and activity providers
• Payment processors
• Website and technology providers
• Customer support providers
• Professional advisers
• Government authorities or law enforcement agencies where legally required

We do not sell your personal information to third parties for their own independent marketing purposes.

8. International Data Transfers

Some of our service providers or technology partners may process information outside your country of residence.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is handled in accordance with applicable data protection requirements and appropriate safeguards.

9. How We Protect Your Information

We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

For this reason, we encourage you to use strong passwords where applicable and avoid sending sensitive payment information through unsecured communication channels.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing and managing bookings
• Providing customer support
• Resolving disputes
• Maintaining business records
• Meeting legal, accounting, tax, and regulatory requirements
• Protecting our legitimate business interests

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Request restriction of certain processing
• Request information about how your personal information is being used
• Opt out of marketing communications

Some rights may be subject to legal limitations or exceptions.

To exercise an applicable privacy right, please contact us using the details provided below.

12. Children’s Privacy

Our services are intended to be booked and managed by adults.

We do not knowingly collect personal information directly from children without appropriate involvement or authorization from a parent, guardian, or other legally authorized person where required.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, including payment providers, social media platforms, attractions, hotels, travel partners, or other websites.

Once you leave the SharmStan website, the third party’s own privacy policy and terms may apply.

We are not responsible for the privacy practices, content, or security of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make significant changes, we may update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact the SharmStan team.

SharmStan
Website: sharmstan.com
Email: info@sharmstan.com
Phone / WhatsApp: +201009144248
Business Address: Egypt, South Sinai, Sharm El Sheikh, Soho Square

We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.

Your Privacy. Our Responsibility.

At SharmStan, we believe that booking a travel experience should be exciting, simple, and trustworthy.

We respect your information, protect it responsibly, and use it to help make your journey better.